How to Use AI in Customer Service for a Better Experience
How to Use AI in Customer Service for a Better Experience We’ve all dealt with it before in customer service before. You fill out a contact form, or…
100 Automation Use Cases To Intelligently Transform Your Industry
100 Automation Use Cases To Intelligently Transform Your Industry Automation is impacting industries in extraordinary ways. There are hundreds of use cases that are applicable across industries as…
Augmenting Your Workforce — Automation and Humans Working Together for the Better
No, automation and artificial intelligence isn’t replacing jobs, it’s augmenting your workforce to make their work more valuable and fulfilling. Augmenting Your Workforce — Automation and Humans Working…
How to Accelerate Ecosystem Growth with a #NoFriction Customer Journey
How to Accelerate Ecosystem Growth with a #NoFriction Customer Journey Your manager just handed you a task to buy a new solution for customer success management- adoption, usage,…
How to Implement a Great AI Assistant in Finance — Home Loans
How to Implement a Great AI Assistant in Finance — Home Loans When building an AI assistant for a company in any industry, knowing their customers’ unique needs…
Ethics in AI and the Social27 Commitment to Being Ethical and Unbiased
As artificial intelligence (AI) matures, ensuring ethical implementation and unbiased algorithms is critical to successful digital transformation. Ethics in AI and the Social27 Commitment to Being Ethical and…
How to Flip the Drip and Create a Binge Content Strategy in Five Steps
In my first Flip the Drip blog, I introduced the idea of flipping the drip and how it integrates with the modern flipped sales funnel. If you haven’t…
Being Intelligent with Automation — Which Type of Automation is Right for You?
Intelligent automation or robotic process automation? A problem-driven approach or a solution-driven approach? Every organization is different. What’s the best implementation approach for your organization? Being Intelligent with…
Microsoft Teams Plus Social27 AI Equals Epic Marketing
While every marketer faces unique challenges, a little artificial intelligence (AI) mixed with Microsoft Teams can help every marketer succeed and thrive. Microsoft Teams Plus Social27 AI Equals…
How to Captivate the B2B Buyer: Their Frustrations and the Solutions
Today, B2B buyers are behaving very much like B2C buyers and they expect similar experiences in their journey to a purchase. The business-to-business (B2B) customer, was believed to…